Verify Before You Sign: a Sandbox That Opens Itself
Someone who wants to check our price level should not have to wait for a reply first.
The request on the sandbox verification guide is now an email form instead of “email us”. Submitting it opens a customer account under a dedicated sandbox tenant on the spot and sends sign-in details to the address you gave; if provisioning fails, the page says so and keeps email as a fallback.
Checking prices in the HotelByte sandbox used to start with an email, followed by a wait while we opened the account by hand. People who come to test usually have a hotel list in hand and want to see coverage and price level quickly, and their interest peaks exactly when they have to stop and wait.
Self-serve only works if two quiet things hold. An account is created completely or not at all, never left half-built. And a failure is told to the person who submitted, not hidden behind a cheerful “submitted” followed by silence, leaving them waiting for an email that is never going to arrive.
The guide now has an email form. Each submission records a sandbox request and the backend provisions immediately: a customer account and its admin sign-in under a dedicated sandbox tenant, created all at once or not at all. The account inherits the supplier connections that tenant already has, so sandbox searches return real supplier prices. Repeated requests from the same email within a short time do not open duplicate accounts.
The page shows three honest states: submitting, success and failure. Success tells you the sign-in details are on their way to the address you entered. Failure shows the reason and offers email contact instead, and the request is still on record. Provisioning happens on the spot, with no queue for anyone to set things up by hand.